[ Home ] [ Welcome ] [ Introduction ] [ Connect ] [ Packages ] [ Portfolio ] [ FAQ ] [ Contact ] [ News and Views ]

How much does all this cost ?

Full details of pricing are available on the package pages, start by reading our plain English comparison of packages to determine which package seems right for you.

What does the Webmaster Support Plan mean?

The Webmaster Support Plan includes up to one hour per month for telephone/email support, minor amendments and behind-the-scenes technical work relating to your site, including issues often neglected by some site owners. Note this does not generally include design work, updates or maintenance.

Our guidelines of typical issues covered in the Webmaster Support Plan are listed here.
 

What is meant by "Hosting"

Hosting is the term given for the service that allocates space for publishing your web site on a computer with a permanent connection to the World Wide Web (a 'web server'), making your site visible to all internet users around the world.

WebCentral is Australia's biggest and most experienced host provider offering 24/7 direct support to our customers. Netregistry are a great alternative for thos on a tighter budget or needing Linux hosting rather than Windows.

See our separate FAQ page for more detail about hosting.

Do we need to maintain an account with an Internet Service Provider?

Yes, as we do not provide internet access. Your Internet Service Provider (ISP) is still required to enable you to access the internet, however you DO NOT NEED THEM TO HOST your web site or manage your domain (hosting fees and domain fees are included in our packages).

It is still important to have a reliable, quality service through your ISP as your web browsing and email service will only be as reliable as your connection provided by your ISP.

How can we arrange this when we are in another State or country?

Through the wonders of the internet, we can create and maintain your web site remotely - even if your business is located in another State or even another country! There is certainly no need for us to waste your time in meetings, and it can even be achieved without a single phone call!

Once you contact us, we ask questions about your company and establish what you want to achieve on the web. Then we request your company's logos, graphics, artwork, information, sketches of your ideas (optional)  etc. to allow us to design a site for you.

You can send this material in the post, and they will be returned to you when finished, or via e-mail if possible. Similarly, requests for updates or additions to your site can be sent via post, fax or e-mail and will be completed as a matter of urgency - an up-to-date site is a dynamic and interesting site which entices return visits from your customers.

All tax invoices are sent via e-mail and payment is accepted by cheque, credit cards or direct bank transfer . 

What would be our web site address (URL) ?

We register and manage your internet business name (domain name) on your behalf using our Total Domain Name Management service, included in our packages, making your site's address, for example, www.acme.com.au, subject to availability and eligibility. 

What if we are not satisfied with the web site design ?

inTouch web services Pty Ltd pride themselves in achieving complete customer satisfaction. If you are not satisfied with the design of your site, we will discuss ways to address your concerns and make additions or design changes to your requirements.

Our view of good design is simple - it is what the CUSTOMER thinks is good design. If the customer likes bells and whistles with hot pink over an orange backdrop, then that's how their site will develop...Ok, well we may try to talk some sense in to them, but you get the idea...

As we are eager to expand our portfolio with impressive sites, we will do everything possible to ensure that your site is "pixel perfect".

This is our guarantee to you.

How would our customers know about our site ?

Once your site is established and posted, you can begin advertising the address via your normal advertising channels, and let your customers know that you are now "connected".

We submit your site to multiple popular search engines as part of our unique Webmaster Support Plan so new customers can find your site whilst searching on the net. Effective search engine listings are treated as one of the highest priority with new sites and our proactive approach in submissions to individual search engines and regular checking enhances the possibility that your site will be found by potential customers amongst the millions of other sites on the Net.

We also set up Google Analytics as part of the service, allowing you to monitor the visitors to your site, with monthly reports..

It is also important for you to advertise your site address everywhere ! Do not let a potential or existing customer interact with you without them becoming aware of your web site. Through the use of signs, business cards, stationery, invoices, email signatures, voice messages, mail-outs, flyers, stickers, fridge magnets, calendars, phone or face-to-face enquiries,  print advertising and other media advertising you can let the world know about your new site.

Do you have any web site examples to look at ?

Yes, check out examples on our Portfolio page.

Is there a contract?

We have a customer agreement which sets out the terms and conditions of our services. It is written with the purpose of clearly stating and protecting the rights and obligations of both parties and includes the scope and limitations of our services, payment obligations, termination procedure, copyright policy and more. By commencing and continuing any service provided by inTouch web services Pty Ltd it is deemed that the client has agreed to this customer agreement.

Standard quarterly fees, where prescribed, are normally payable in advance and the agreement may be terminated at any time by either party as per the conditions of the agreement.

How do we contact inTouch web services ?

Our preferred method of contact is e-mail - Email us here with your enquiry or order. Further contact details are available on our contact page.

Once contacted, your questions will be answered promptly, and we will provide you with clear instructions on taking the next step towards the creation of your new web site.

Take the first step to "connect with your customers" - contact inTouch web services Pty Ltd today !